{"id":4757,"date":"2026-09-26T17:00:48","date_gmt":"2026-09-26T15:00:48","guid":{"rendered":"https:\/\/air4p.de\/?page_id=4757"},"modified":"2026-09-26T17:06:11","modified_gmt":"2026-09-26T15:06:11","slug":"complaints-appeals","status":"publish","type":"page","link":"https:\/\/air4p.de\/en\/fng-label\/complaints-appeals\/","title":{"rendered":"Complaints &#038; Appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4757\" class=\"elementor elementor-4757 elementor-4323\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16fba970 elementor-section-height-min-height elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"16fba970\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32509978\" data-id=\"32509978\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30da15d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30da15d6\" data-element_type=\"section\" data-e-type=\"section\" id=\"complaints-appeals\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4bf6b5d4\" data-id=\"4bf6b5d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12b051f elementor-widget elementor-widget-text-editor\" data-id=\"12b051f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/en\/fng-label\/\" style=\"color:#6F7C85\">FNG-Label<\/a> \u203a Complaints &#038; Appeals<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c60b16 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"14c60b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 55.2 13.3\" style=\"enable-background:new 0 0 55.2 13.3;\" xml:space=\"preserve\">  <style type=\"text\/css\">\t.st0{fill:#2F6A86;}<\/style>  <path class=\"st0\" d=\"M48.8,3.3c-1.7,0-3,1.2-3.3,2.8H4.3v1h41.2c0.2,1.6,1.6,2.8,3.3,2.8c1.8,0,3.3-1.5,3.3-3.3 C52.1,4.8,50.6,3.3,48.8,3.3z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCOMPLAINTS &amp; APPEALS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50a846dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50a846dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-51d6bce1\" data-id=\"51d6bce1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b03c5f elementor-widget elementor-widget-text-editor\" data-id=\"2b03c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Advanced Impact Research GmbH has a documented procedure for handling complaints and appeals. Complaints and appeals are reviewed, decided and documented confidentially, impartially and traceably.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-386c5d8f\" data-id=\"386c5d8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f59010 elementor-widget elementor-widget-heading\" data-id=\"3f59010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">All relevant information on complaints and appeals<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67666b4 elementor-widget elementor-widget-text-editor\" data-id=\"67666b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table style=\"width:100%;border-collapse:collapse;font-size:15px\"><tbody><tr><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4\"><a href=\"#complaint-or-appeal\" style=\"color:#333333;display:block\">Complaint or appeal?<\/a><\/td><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4;text-align:right;white-space:nowrap\"><a href=\"#complaint-or-appeal\" style=\"color:#DB450E\">\u2193<\/a><\/td><\/tr><tr><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4\"><a href=\"#submit\" style=\"color:#333333;display:block\">Submit your concern by email<\/a><\/td><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4;text-align:right;white-space:nowrap\"><a href=\"#submit\" style=\"color:#DB450E\">\u2193<\/a><\/td><\/tr><tr><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4\"><a href=\"#handling\" style=\"color:#333333;display:block\">How we handle your concern<\/a><\/td><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4;text-align:right;white-space:nowrap\"><a href=\"#handling\" style=\"color:#DB450E\">\u2193<\/a><\/td><\/tr><\/tbody><\/table><p style=\"font-family:Saira, sans-serif;font-size:15px;font-weight:500;color:#333333;margin:28px 0 6px\">Further information on the FNG-Label page:<\/p><table style=\"width:100%;border-collapse:collapse;font-size:15px\"><tbody><tr><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4\"><a href=\"\/en\/fng-label\/#documents\" style=\"color:#333333;display:block\">Rules of Procedure and General Certification Terms and Conditions<\/a><\/td><td style=\"padding:9px 0;border-bottom:1px solid #D5DEE4;text-align:right;white-space:nowrap\"><a href=\"\/en\/fng-label\/#documents\" style=\"color:#DB450E\">\u2192<\/a><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-21c1ef28 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21c1ef28\" data-element_type=\"section\" data-e-type=\"section\" id=\"complaint-or-appeal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1b90a4dd\" data-id=\"1b90a4dd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c332820 elementor-widget elementor-widget-heading\" data-id=\"4c332820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36670bd elementor-widget elementor-widget-text-editor\" data-id=\"36670bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A complaint can be submitted if there is cause for dissatisfaction in connection with our certification activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dd2519c\" data-id=\"dd2519c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4be58835 elementor-widget elementor-widget-heading\" data-id=\"4be58835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Appeal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219ea1d3 elementor-widget elementor-widget-text-editor\" data-id=\"219ea1d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An appeal is directed against a formal certification decision. Applicants may lodge an appeal within <strong>14 calendar days<\/strong> of notification of the certification decision, which takes place when the final assessment report is made available in the online tool. The appeal must state the contested certification decision and the grounds for the appeal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40d5afff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40d5afff\" data-element_type=\"section\" data-e-type=\"section\" id=\"submit\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f886b45\" data-id=\"3f886b45\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ee28faa elementor-position-inline-end elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4ee28faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 55.2 13.3\" style=\"enable-background:new 0 0 55.2 13.3;\" xml:space=\"preserve\">  <style type=\"text\/css\">\t.st0{fill:#2F6A86;}<\/style>  <path class=\"st0\" d=\"M7.6,10c1.7,0,3-1.2,3.3-2.8h41.2v-1H10.9c-0.2-1.6-1.6-2.8-3.3-2.8c-1.8,0-3.3,1.5-3.3,3.3 C4.3,8.5,5.8,10,7.6,10z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSUBMIT A COMPLAINT OR APPEAL\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3ddb3146 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ddb3146\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1f07e296\" data-id=\"1f07e296\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5612f87 elementor-widget elementor-widget-text-editor\" data-id=\"5612f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Complaints and appeals should be sent to the following email address:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e59a1b0 elementor-position-inline-start elementor-mobile-position-inline-start air-icon-mobile elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"7e59a1b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"&#x6d;a&#x69;&#108;t&#x6f;&#58;&#x6b;&#x6f;n&#x74;&#97;k&#x74;&#64;&#x61;&#105;r&#x34;&#112;&#46;&#x6f;&#114;&#x67;?subject=Complaint%20%2F%20Appeal%20FNG-Label\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"&#107;o&#110;t&#97;k&#x74;&#64;&#x61;i&#x72;4&#x70;&#46;&#x6f;r&#x67;\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"&#x6d;&#x61;&#x69;&#x6c;&#x74;&#x6f;&#58;&#107;&#111;&#110;takt&#x40;&#x61;&#x69;&#x72;&#x34;&#x70;&#46;&#111;&#114;&#103;?subject=Complaint%20%2F%20Appeal%20FNG-Label\" >\n\t\t\t\t\t\t\t&#x6b;&#x6f;&#110;t&#x61;&#x6b;&#x74;&#64;a&#x69;&#x72;&#x34;&#112;&#46;&#x6f;&#x72;&#x67;\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-797a1506 elementor-widget elementor-widget-text-editor\" data-id=\"797a1506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can attach relevant evidence directly to the email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2c00d73e\" data-id=\"2c00d73e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4b3898 elementor-widget elementor-widget-heading\" data-id=\"d4b3898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What your email should include<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d0990 elementor-widget elementor-widget-text-editor\" data-id=\"49d0990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Type of concern: complaint or appeal<\/li>\n<li>Your name and contact details<\/li>\n<li>the process or certificate concerned<\/li>\n<li>a description of and the reasons for your concern<\/li>\n<li>in the case of an appeal: the contested certification decision and the grounds for the appeal<\/li>\n<li>relevant evidence as an attachment<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3be2467a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3be2467a\" data-element_type=\"section\" data-e-type=\"section\" id=\"handling\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64716cc8\" data-id=\"64716cc8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e309177 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7e309177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 55.2 13.3\" style=\"enable-background:new 0 0 55.2 13.3;\" xml:space=\"preserve\">  <style type=\"text\/css\">\t.st0{fill:#2F6A86;}<\/style>  <path class=\"st0\" d=\"M48.8,3.3c-1.7,0-3,1.2-3.3,2.8H4.3v1h41.2c0.2,1.6,1.6,2.8,3.3,2.8c1.8,0,3.3-1.5,3.3-3.3 C52.1,4.8,50.6,3.3,48.8,3.3z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHOW WE HANDLE YOUR CONCERN\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-25b2f78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b2f78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7fb8efad\" data-id=\"7fb8efad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d069cc6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1d069cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73791736 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"73791736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Receipt<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce17b9e elementor-widget elementor-widget-text-editor\" data-id=\"2ce17b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon receipt, we check whether the complaint or appeal relates to certification activities for which the certification body is responsible. Receipt of a formal case is confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5548dcaf\" data-id=\"5548dcaf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45db4325 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"45db4325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c67051 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"8c67051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Independent review<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-240eff46 elementor-widget elementor-widget-text-editor\" data-id=\"240eff46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The persons responsible for handling and deciding on the case must not have been involved in the certification activities concerned and must not be subject to any conflict of interest. The necessary information is gathered and, where possible, verified.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-20c70af7\" data-id=\"20c70af7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-226c7163 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"226c7163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3b488b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"5b3b488b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outcome<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e39b7f elementor-widget elementor-widget-text-editor\" data-id=\"45e39b7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The complainant or appellant is informed of the outcome and the conclusion of the procedure. Any necessary follow-up measures are initiated and documented.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b239b75 air-hinweis elementor-widget elementor-widget-text-editor\" data-id=\"b239b75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The case is handled in accordance with the <a  href=\"https:\/\/fng-siegel.org\/media\/downloads\/FNG-Siegel2027-Verfahrensbedingungen.pdf\" target=\"_blank\" rel=\"noopener\">Rules of Procedure of the FNG-Labels<\/a> applicable to the certificate and the <a  href=\"https:\/\/air4p.de\/wordpress\/wp-content\/uploads\/2026\/09\/Allgemeine_Zertifizierungsbedingungen_FNGSiegel_AIR.pdf\" target=\"_blank\" rel=\"noopener\">General Certification Terms and Conditions<\/a>, taking into account the requirements of DIN EN ISO\/IEC 17065.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45f0b121 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"45f0b121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs elementor-animation-float\" href=\"\/en\/fng-label\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BACK TO OVERVIEW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FNG-Label \u203a Complaints &amp; Appeals &nbsp; &nbsp; COMPLAINTS &amp; APPEALS Advanced Impact Research GmbH has a documented procedure for handling [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":4754,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4757","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/pages\/4757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/comments?post=4757"}],"version-history":[{"count":49,"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/pages\/4757\/revisions"}],"predecessor-version":[{"id":5544,"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/pages\/4757\/revisions\/5544"}],"up":[{"embeddable":true,"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/pages\/4754"}],"wp:attachment":[{"href":"https:\/\/air4p.de\/en\/wp-json\/wp\/v2\/media?parent=4757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}